Contact Center Manager

Oversee the Guatemala City site, ensuring operational efficiency and high customer service levels. Manage employee relations, including recruiting, training, and performance management. Drive process optimization projects and maintain financial accuracy for payroll and equipment purchases.

Strong leadership and management skills. Experience in logistics and business operations. Proven customer service skills and ability to design creative solutions. Strong analytical and visual presentation skills.

A stable and professional working environment aligned with international standards. Opportunities for long-term career development in account management. Competitive compensation package aligned with market standards.