Product Owner Sênior - Campinas/SP
AgibankCore Responsibilities
Manage and prioritize the strategic backlog of customer service and sales squads. Conduct improvements to enhance operational efficiency and customer experience. Utilize agile methodologies to facilitate ceremonies and ensure alignment with stakeholders. Integrate Salesforce Service Cloud with other platforms and systems. Scale the use of generative AI to establish Salesforce as an intelligent and omnichannel service hub.
Requirements
Previous experience as a Senior Product Owner in customer service or sales operations. Solid knowledge of Salesforce Service Cloud. Experience with agile multidisciplinary squads. Familiarity with agile methodologies (Scrum, Kanban or similar), backlog management, and prioritization by business value. Bachelor's degree in Information Technology, Engineering, Administration, or related fields.
Key Skills & Technologies
Additional Information
Experience Level
Senior
Job Language
Portuguese
Employment Type
Full-time
Work Mode
On-site