Operador de Atendimento ao Cliente - Campinas/SP - Prazo Determinado

Attend Agibank stores according to the operational schedule, resolving medium and high complexity problems. Address complaints received via email and chat, ensuring agility and commitment in service. Analyze root causes of reported issues and direct demands to specialized areas of the bank. Ensure that solutions provided to stores do not generate new requests, guaranteeing immediate and effective resolution.

Experience in customer service or related fields is preferred. Strong communication skills and ability to work collaboratively with internal teams. Familiarity with CRM systems, particularly Salesforce, is a plus. A proactive attitude towards problem-solving and a commitment to customer satisfaction are essential.

The position is on-site in Campinas/SP. The company promotes a culture of ownership and encourages employees to act as if they are owners of the business. There is a strong emphasis on personal and professional growth within the company.