Analista (Semi Senior) de Administración IVR

Manage and support the functional operation of customer service platforms, ensuring their availability and alignment with business needs. Coordinate the handling of functional and operational incidents, working with internal teams and technology providers to guarantee timely solutions. Monitor service performance and analyze operational indicators to identify risks and improvement opportunities.

Bachelor's degree in systems engineering, business administration, or related fields. Minimum of 2 years of experience with a CCaaS tool. Essential knowledge in contact center operations, including efficiency and service indicators. Basic knowledge of Genesys and databases.

You will receive 14.12 legal salaries and 4.28 extralegal salaries guaranteed annually. Based on performance, you can earn up to 47.37% of variable remuneration on your annual salary. The position offers up to 20 days of paid vacation and a fixed-term contract for 12 months.