Trainee

Answer phone calls and respond to email inquiries. Identify issues, manage queries, and provide user support. Log requests and incidents in the ticketing system. Follow up and escalate tickets to the appropriate departments. Communicate responses and solutions to users once requirements are resolved.

High school diploma in IT or tertiary studies in Technology (not mandatory). Good communication skills. Ability to work in a team. Conflict resolution skills. Quick learning and adaptability.

Join SONDA, a leading company in digital transformation services. Participate in challenging projects. Opportunities for learning and professional development. Excellent work environment and collaborative work.