Analista de Qualidade Júnior - Atendimento

Provide specialized and humanized customer service, ensuring timely resolution of client demands. Analyze customer service processes critically and constructively, and suggest improvements. Maintain a clear and empathetic communication style while addressing customer inquiries and concerns.

Bachelor's degree required. Basic knowledge in customer service and financial products. Desired certification: FBB-200. Strong communication skills and ability to work collaboratively in a team.

Initial working hours are from 11:00 AM to 8:00 PM, with the possibility of adjustment to 1:00 PM to 10:00 PM. The company is committed to continuous transformation and development.