What You'll Do
Provide first-level support to users via phone, chat, and ticketing system. Register, classify, prioritize, and track tickets using ITSM tools. Identify and resolve basic issues related to hardware, software, networks, and corporate systems.
What We're Looking For
Experience in Service Desk or Help Desk support. Basic knowledge of hardware, software, networks, and operating systems. Familiarity with ITSM tools and ticket management.
What We Offer
Flexible work arrangements promoting a balance between personal and professional life. Opportunities for professional development and continuous skill evolution.
Key Skills & Technologies
Additional Information
Experience Level
Entry Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
On-site