B2B - Customer Support Specialist
CookUnityCore Responsibilities
The Customer Support Specialist manages inbound support tickets from B2B clients and Smart Fridge end-users, handling service questions, order adjustments, and delivery inquiries via platforms like Zendesk. This role also acts as a Voice of the Customer by surfacing recurring issues and insights to operations, product, and logistics teams to drive continuous improvement.
Requirements
Candidates need 2–4 years of experience in customer support, operations support, or service delivery, with proficiency in ticketing platforms such as Zendesk and Salesforce. Strong problem-solving skills, attention to detail, and the ability to manage multiple priorities in a fast-paced operational environment are essential.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote