Core Responsibilities

The Zone Lead acts as a promoter, facilitator, and controller for the correct development of the assigned zone, requiring leadership and support for Store Leads to foster a positive work environment and consolidate teams for zone growth. Key duties include defining action plans to meet goals, overseeing order growth, managing operational indicators, and ensuring user retention across the zone.

Requirements

The role demands strong leadership to guide store teams, focusing on operational excellence through frequent store visits, training, and performance monitoring across receiving, picking, and order tracking processes. Responsibilities also cover inventory control, compliance with regulations, implementing marketing strategies, managing store personnel (hiring/firing), and analyzing business metrics to drive GMV and order growth.

Additional Information

Experience Level

2-5

Job Language

Spanish/English

Work Mode

On-site