Grupo QuintoAndar | Analista de Customer Success 1 (Júnior - Cobrança e Retenção)

Act as the first point of contact for cancellation requests, diagnosing real reasons for dissatisfaction and applying consultative retention strategies. Conduct proactive and friendly collection management with delinquent clients, negotiating financial issues and preventing churn. Analyze partner account performance and provide strategic guidance to enhance client results on the platform.

Strong prior experience in B2B customer retention and active churn prevention. Proven experience in friendly collections and financial negotiation. Solid knowledge of digital marketing, online ads, and performance metrics.

Remote-first model with total flexibility to work from anywhere in Brazil. Office available in São Paulo and partner coworking spaces. Work From Anywhere program allows remote work from any location in the world for up to 90 days a year.