Team Leader, Customer Service
Thermo Fisher ScientificWhat You'll Do
Ensure the success of daily team operations and communicate cross-functionally with various departments. Support key Customer Care strategies to drive customer loyalty and improve CAS scores. Identify and implement key improvement opportunities, such as system enhancements and processes. Train and present to other teams on relevant customer care tools and initiatives.
What We're Looking For
Minimum B2 proficiency in English and French. Proven experience as a team leader in a customer care or shared services environment. Experience with Oracle or SAP in order management. Bachelor's degree or equivalent work experience required.
What We Offer
Commitment to hiring a diverse and inclusive workforce. Typical office environment with some travel required.
Key Skills & Technologies
Additional Information
Experience Level
Lead / Principal
Job Language
English
Employment Type
Full-time
Work Mode
On-site