Grupo QuintoAndar | Analista de Customer Success B2B (Pós-Venda)

Conduct the onboarding process for partner real estate agencies, ensuring quick and efficient integration of the AI product with the client's operations. Provide technical support to resolve daily inquiries, diagnose system failures, and act as a liaison with Product and Engineering teams for bug fixes. Address cancellation requests or critical dissatisfaction, identifying root problems and applying retention strategies to mitigate churn. Monitor usage indicators of the system by real estate agencies, ensuring continuous engagement and encouraging adoption of all functionalities.

Impeccable oral and written communication skills in Portuguese, with excellent active listening, empathy, and ability to interact with multiple client profiles. Experience in managing adverse situations, de-escalating conflicts with dissatisfied clients, and consultatively overcoming objections. Strong personal discipline, ability to prioritize simultaneous demands, and rigorous deadline management. Previous professional experience in Customer Success, Customer Support, B2B Technical Support, or Onboarding.

Remote-first model offering total flexibility to work from anywhere in Brazil. The company provides an office in São Paulo and partner coworking spaces for those who enjoy in-person meetings. Includes a Work From Anywhere program allowing remote work from any location in the world for up to 90 days a year.