Analista Comercial de Retenção - Exclusiva para Pessoas com Deficiência (PcD) | Híbrido (RJ)

You will conduct active and reactive customer service via phone and chat, focusing on negotiating commercial conditions and reversing cancellation requests. Your role involves understanding customer situations, identifying dissatisfaction reasons, and proposing meaningful solutions. You will also participate in training for your development and create action plans to meet objectives.

At least 1 year of experience in sales and customer service. Strong communication skills, both verbal and written. Ability to negotiate and influence, with resilience in handling objections and conflict situations. A complete higher education degree and knowledge of the financial market are advantageous.

The position offers a fixed salary and a variable remuneration package based on eligibility. It includes health and dental insurance with co-participation, a virtual health service, meal and/or food vouchers, childcare assistance, and various other benefits.