Trainer - Guatemala
Advanced Call Center Technologies, LLCCore Responsibilities
The Trainer is responsible for facilitating company and client training programs for new and existing employees, delivering instruction on program content, product information, and expectations in a classroom setting. This role also involves coordinating on-the-job training, tracking trainee progress, providing individual coaching for at-risk employees, and offering call floor support during the transition to production.
Requirements
Candidates must possess a High School diploma/GED, with an Associate’s degree or some college preferred, alongside a minimum of one year of related call center experience, with supervisor or training experience being preferred. Essential skills include computer proficiency in Windows/web environments, strong verbal and written communication, and the ability to analyze and report on training outcomes.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
On-site