Ombudsman Assistant
EBANXCore Responsibilities
The role involves providing customer support through email and phone, addressing inquiries, and resolving issues for customers. Responsibilities also include developing deep product knowledge, monitoring performance metrics, and optimizing or designing new processes within the area.
Requirements
Candidates must possess a proactive mindset, strong written and verbal communication skills, empathy, and a customer-oriented approach. Previous experience providing support via phone and email is required to succeed in this role.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
English
Work Mode
On-site