Sr Customer Success Manager
ServiceNowCore Responsibilities
The Success Advocate acts as an advocate for customers, overseeing a portfolio to ensure they achieve business outcomes and foster greater adoption of purchased ServiceNow products through prescriptive guidance. This involves bringing best practices and innovations to help customers meet their goals, ensuring technical health, and guiding internal teams to resolve customer issues.
Requirements
Candidates must have a minimum of 7 years of related work experience or equivalent, along with experience leveraging or critically thinking about integrating AI into work processes. Success requires creativity, comfort running projects independently, analytical skills for complex issue resolution, and the ability to work collaboratively.
Key Skills & Technologies
Additional Information
Experience Level
5-10
Job Language
English
Work Mode
On-site