Gerente de Performance, MIS & Customer Insights (Customer Experience)

Lead teams in Performance, MIS, Business Analytics, and Customer Insights, integrating operational performance with customer experience. Define and evolve Customer Experience KPIs, ensuring data governance and quality. Develop dashboards to monitor business performance and trends, and translate complex data into actionable insights.

Solid experience in Customer Experience, Performance, Analytics, or related fields. Strong analytical skills with experience in performance indicators and methodologies like NPS and CSAT. Advanced English proficiency and experience in team leadership.