Academy Customer Experience Lead

Partner with Operating Units to understand business objectives and design digital learning initiatives. Conduct customer experience audits and establish governance frameworks to support consistent learner experiences. Analyze learner engagement data to identify trends and develop actionable recommendations for improvement.

High School Diploma or equivalent with six years of relevant experience in a clinical lab setting or healthcare industry. Five years of experience in digital customer experience or related operational roles. Fluent in English and proven experience in customer experience and digital education.

Medtronic offers a competitive salary and a flexible benefits package. The position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).