VTEX

Product Manager - Live Desk

VTEX

What You'll Do

Own product outcomes and define customer-behavior metrics with the Head of CX Product & Engineering. Run continuous discovery by engaging with customers and maintaining a living map of opportunities. Guide features from idea to launch through a structured process including proposals, prototypes, and alignment with stakeholders.

What We're Looking For

2-3+ years of experience in digital product roles such as Product Manager or Product Owner. Solid business knowledge of retail and e-commerce customer service. Strong understanding of product management principles and experience in leading cross-functional teams.

What We Offer

Flexible work schedule with a remote-first culture. Financial assistance for building a work-from-home setup and extended parental leaves.

Additional Information

Experience Level

Mid-Level

Job Language

English

Employment Type

Full-time

Work Mode

Remote