What You'll Do
Provide user support via phone and chat using corporate tools. Perform password resets, unlock accounts, and conduct queries in Active Directory. Open, track, update, and close tickets in the ITSM tool, ensuring proper direction and adherence to service procedures.
What We're Looking For
Experience in user support via phone, chat, or support channels. Knowledge of Active Directory for password resets and account unlocks. Familiarity with ITSM tools for ticket management. Basic technical support and troubleshooting skills. Strong communication and organizational skills.
What We Offer
100% remote work with flexible hours from 08:00 to 16:12 (Monday to Friday). Opportunities for personal and professional development in a collaborative and diverse environment.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
Remote