Assistente de Atendimento - BackOffice Cartões

Act at the second level of support for payment product-related demands. Validate and analyze calculations related to invoices, installments, and other financial transactions. Evaluate inquiries related to PIX, payments, and card functionalities. Support and guide dispute processes for transactions (chargeback). Collaborate on suggestions for improvements and operational efficiency.

Strong written and verbal communication skills. Analytical skills with a sense of urgency and focus on problem resolution. Knowledge of financial calculations (interest, PMT, etc.). Familiarity with payment methods such as PIX and cards. Experience with Salesforce and knowledge of Visa, Mastercard, Elo, and Amex processes is a plus.

The company offers a range of benefits including meal and food allowances, health and dental plans, childcare assistance, life insurance, and wellness programs. There are also facilities like a beauty salon, an on-site clinic, and a lactation room. The work environment promotes diversity and inclusion.