Analista Jr. Service Desck | Querétaro
icorpCore Responsibilities
The primary role is to act as the single point of contact for users regarding IT failures or needs, managing tickets from initiation to closure while providing quality first-level technical support focused on user satisfaction. Responsibilities include attending users via established channels, diagnosing and resolving issues, escalating incidents outside the first level scope, and maintaining clear documentation.
Requirements
Candidates must have a degree in Information Technology or a related field (completed or incomplete) and a minimum of one year of experience in Service Desk or technical support, including experience in ticket handling and follow-up. Desirable knowledge includes ITIL principles.
Key Skills & Technologies
Additional Information
Experience Level
0-2
Job Language
Spanish
Work Mode
On-site