Customer Retention Team Lead
HyprworkCore Responsibilities
The Customer Retention Team Lead supervises the inbound retention team to reduce churn and save customer relationships through effective coaching and strategy. They are responsible for monitoring performance, refining retention playbooks, and personally handling complex, high-value cancellation cases.
Requirements
Candidates must have at least 2 years of customer support experience with 1 year in a leadership role, specifically within retention or cancellation prevention. Strong verbal English skills, a data-driven mindset, and a deep understanding of subscription business models are required.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Remote