Analista de Suporte (CX) ao Parceiro B2B (Marketplace)

Act as the first point of contact via WhatsApp, Phone, and internal platforms to resolve access issues, system errors, and operational inquiries. Provide personalized and consultative support to real estate agents and partners, ensuring clear solutions without automated responses. Manage tasks autonomously, identifying critical issues and organizing workflow to maintain high productivity and SLA compliance.

Bachelor's degree completed or in progress, with strong communication and writing skills. Proven experience in online/digital customer service operations (chat, email, ticket platforms). Familiarity with ticket management/CRM tools and proficiency in Google Workspace/Excel for data organization.

Competitive salary with variable remuneration based on performance. Fully remote position with flexible working hours. Includes health insurance, meal vouchers, and various employee support programs.