NAM HR Connect Inquiry Management Generalist

Support the case inquiry management team with inquiries and phone calls in a contact center environment. Serve as an instructor for customers on available systems and self-service options. Ensure exceptional client experience by fulfilling client necessities and adhering to compliance and ethical standards.

Previous relevant experience in a contact center is desirable. Knowledge of Workday and ServiceNow is a plus. Intermediate to advanced English level in writing and speaking is required. A high school diploma or equivalent is necessary.