Portuguese Customer Service Representative - Logistics

Answer 80+ inbound calls in a courteous and professional manner to assist customers with their transportation inquiries. Coordinate all transportation arrangements utilizing Customer Relationship Management (CRM) Software. Document customer interactions and/or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

1+ year in a Customer service experience within a Contact Center. High School Diploma or GED from an accredited institution required. Proficient in Portuguese (95%+) and English (95+). Professional telephone etiquette and proficiency with Microsoft Office Suite.

80% of work should be remote, with a work-from-home policy. Health and Life Insurance, Accenture days, 3 additional vacation days, on-site doctor, and birthday leave are offered.