LÍDER EXPERIENCIA DEL CLIENTE Y GESTIÓN DEL CAMBIO

Translate and communicate the strategic objectives of the business, ensuring alignment with transformation initiatives, customer experience, and change management. Manage the planning, coordination, and monitoring of strategic projects and initiatives under agile frameworks. Implement governance mechanisms to monitor progress, risks, dependencies, and results of work teams.

Bachelor's degree in Business Administration, Commercial Engineering, Industrial Engineering, or related fields. Minimum of 4 years of experience leading teams, programs, or strategic projects in financial entities or medium to large companies. Advanced knowledge and proven experience in Agile methodologies (Scrum, Kanban, or others) is essential.