Grupo QuintoAndar | Analista de Reclame Aqui Pleno

Manage the individual backlog of complaints on the Reclame Aqui portal, Procon, and Consumidor.gov efficiently and autonomously. Conduct immediate and welcoming phone contact after receiving cases, ensuring clear verbal communication to resolve customer dissatisfaction. Analyze cases and provide detailed responses, crafting strategic and professional official replies. Focus on meeting individual and collective productivity goals, including SLA and specific satisfaction indicators.

Solid recent experience in frontline operations dealing specifically with Reclame Aqui and consumer protection agencies. Proven track record in environments with high volumes of complex complaints. Absolute proficiency in communication via phone, email, and WhatsApp. Bachelor's degree completed or in progress.

The position offers a competitive salary and a hybrid work model, requiring in-office attendance twice a week in Vila Leopoldina, SP. Additional benefits include profit sharing, health and dental plans, and various support programs.