Technical Support Engineer L1

Provide first-level technical support to customers, drivers, administrators, and internal stakeholders. Troubleshoot hardware, software, connectivity, video telematics, and platform-related issues. Diagnose problems, resolve issues within defined procedures, document interactions, and escalate complex cases when necessary.

1+ year of experience in a Technical Support, Help Desk, Service Desk, Customer Support, or IT Support role. Advanced English level (B2 or higher) both verbal and written. Basic knowledge of technical support tools such as Zendesk, Jira, Confluence, Salesforce, ServiceNow.

Competitive compensation packages inclusive of base pay, incentives, and overtime. Annual merit increase based on performance. Paid training, discounts for corporate and retail partners, and excellent training and supervisory support.