Infra Tech Support

Act as the focal point for business operations during IT service incidents or degradations. Manage the incident lifecycle, ensuring proper resolution and minimizing impact on business operations. Identify, log, categorize, and prioritize incidents based on urgency and business impact. Interact with technical, functional, and commercial areas to coordinate incident resolution and communicate progress.

Knowledge of ITIL. Experience in ticket management. General knowledge of technology infrastructure. Proficiency in Office tools and Windows. Advanced English language skills.

Unique workplace with various benefits including free health insurance for you and your immediate family, connectivity reimbursement, fully subsidized gym, flexible vacation balance, flexible hours, and additional days off.