Analista de Serviços de TI Pleno (Gestão de Mudanças) - Campinas/SP
AgibankCore Responsibilities
Analyze, categorize, and prioritize change requests. Verify proper documentation of all changes and their alignment with defined processes. Prepare CAB meetings, including consolidating agendas and minutes. Monitor progress of approved changes and support post-implementation reviews. Ensure compliance with company change management policies.
Requirements
Previous experience in ITIL processes, especially Change Management. Bachelor's degree (completed or ongoing) in Information Technology, Engineering, or related fields. Knowledge of ITIL(R) Foundation (certification or completed course preferred). Familiarity with ITSM tools, preferably ServiceNow. Basic knowledge of IT infrastructure.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
Portuguese
Employment Type
Full-time
Work Mode
On-site