EWS Call Center Operations - Frontline Manager
EquifaxWhat You'll Do
Manage daily floor operations, including shift scheduling and adherence monitoring to meet service level agreements (SLAs). Analyze team production metrics to monitor efficiency and productivity, and document team performance against established standards. Motivate and support the team to surpass their potential while ensuring compliance with company policies.
What We're Looking For
Bachelor's degree in Business Administration or related field. B2+ English proficiency. 3+ years of leadership experience in a blended inbound/outbound call center, managing teams of 10+ professionals. Proven track record of improving key metrics such as AHT, FCR, and CSAT.
Key Skills & Technologies
Additional Information
Experience Level
Mid-Level
Job Language
English
Employment Type
Full-time
Work Mode
On-site