Grupo QuintoAndar | Analista de Treinamento Pleno
QuintoAndarCore Responsibilities
The role involves monitoring and ensuring the quality of customer service provided by BPO partners while developing and delivering training materials. You will also analyze performance KPIs, identify knowledge gaps, and implement action plans to drive continuous improvement.
Requirements
Candidates must have experience in customer service training or quality assurance, specifically within BPO operations. Proficiency in Excel and strong analytical skills with a focus on data-driven improvement are required.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Portuguese
Work Mode
Hybrid