Analista Senior DX | Santander Rentas Vitalicias

Research and map the journey of financial advisors, identifying needs, touchpoints, and improvement opportunities. Analyze inquiries, response times, errors, and feedback from distributors, generating indicators for decision-making. Facilitate workshops for redesigning processes and translate opportunities into user stories and prototypes.

Bachelor's degree in Commercial Engineering, Industrial Engineering, or related field. At least 3 years of experience in customer experience, digital transformation, service design, or process improvement. Intermediate English proficiency required.

Competitive compensation package reflecting your impact and value. Opportunities for career growth with local and global mobility. Flexible working hours and hybrid work options available.