Assistente de Relacionamento e Reputação Jr (36245-36246)

Manage complaints on Consumer.gov and Reclame Aqui platforms, ensuring professional responses aligned with company policies and seeking quick and effective solutions. Maintain accurate records in the CRM with detailed interaction history and coordinate with internal departments to provide ideal solutions to customers. Monitor the entire service cycle from opening to closure, applying problem-solving methods for complex cases and maintaining transparent communication.

Currently pursuing a degree in Business Administration, Human Resources, Law, or related fields. Experience in customer service over the phone and familiarity with Reclame Aqui and complaint management platforms. Proficiency in CRM tools and Microsoft Office, with attention to detail and accuracy in record maintenance.

Bosch offers a solid promise to its employees: we grow together, enjoy our work, and inspire each other. The position includes various benefits such as medical and dental assistance, profit-sharing, private pension plans, and extended maternity and paternity leave.