Grupo QuintoAndar | Analista de ReclameAQUI - Escalados (Ongoing)
QuintoAndarCore Responsibilities
The role involves handling 100% of customer manifestations registered on Reclame Aqui, Procon, and Consumidor.gov, requiring immediate active telephone contact to resolve issues. Responsibilities also include efficiently managing the case backlog, aiming to finalize simple cases within 5 days or escalating complex ones, and publishing clear, strategic official responses on the Reclame Aqui portal.
Requirements
Candidates must have proven experience handling critical complaints, specifically on the Reclame Aqui portal and consumer defense bodies like Procon and Consumidor.gov, alongside solid, hands-on operational experience managing volume and productivity goals. Proficiency in multi-channel support via telephone (mandatory), email, and WhatsApp is required, along with residing in São Paulo/SP for the hybrid work model.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
Portuguese
Work Mode
Hybrid