What You'll Do
Support the development of the team, conduct periodic evaluations, and foster the development of necessary behavioral and technical competencies. Lead and execute the agency's planning, monitor satisfaction levels and quality of service, and propose strategies for improving business results through digital channels.
What We're Looking For
Bachelor's degree in Business Administration, Accounting, Economics, or related fields. Professional experience in customer service activities and team leadership. Knowledge of financial market products and services. Certification C PRO-R or C PRO-I is required.
What We Offer
The company offers a national health plan with no monthly fee, dental plan, food allowance, transportation assistance, life insurance, and various educational support programs. Additionally, there are bonuses and benefits for children's education and well-being.
Key Skills & Technologies
Additional Information
Experience Level
Lead / Principal
Job Language
Portuguese
Employment Type
Full-time
Work Mode
On-site