Collections Senior Specialist

Manage the end-to-end collections process for assigned customer accounts, ensuring timely receipt of payments. Monitor overdue accounts and proactively follow up with customers through agreed communication channels. Investigate payment disputes and discrepancies, identify root causes, and coordinate corrective actions. Collaborate with various teams to resolve account issues and negotiate payment arrangements while maintaining positive customer relationships.

3–5 years of experience in a Collections function. Bachelor's degree in Finance or Accounting preferred. Strong understanding of end-to-end customer collections, aging analysis, dispute resolution, and dunning processes. Experience monitoring payment patterns, identifying credit risks, and developing strategies for difficult or high-risk accounts.