Consumer Relations Manager
Procter & GambleCore Responsibilities
The manager will oversee daily contact center operations to ensure exceptional service aligned with brand needs, including managing staff, monitoring volume, and fostering a positive work environment. Key duties involve tracking performance metrics, analyzing data, implementing quality assurance, overseeing scheduling, training, and performance assessments while managing the budget.
Requirements
Candidates must possess a minimum of three years of relevant experience in similar roles and demonstrate advanced proficiency in both spoken and written English. Desired qualifications include proficiency in digital tools, experience with operational performance enhancement via UX and data analytics, and skills in continuous improvement methodologies.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
On-site