Cloud Support Engineer - Developer and Mobile Services, AWS Support Engineering

Resolve complex customer issues that span multiple AWS services using structured troubleshooting and root cause analysis. Act as a trusted technical advisor, guiding the adoption and best-practice use of services like Amazon EC2 and Amazon S3. Collaborate with customer stakeholders on incidents and architectural trade-offs, and create technical content to help the wider team grow.

3+ years of technical engineering experience and a Bachelor's degree in Computer Science or equivalent. Experience in system administration and troubleshooting operating systems (Linux and/or Windows). Proficiency in one or more modern programming languages such as Java, Python, or JavaScript.

This role operates on a follow-the-sun model, primarily Monday–Friday, with weekend work on a rotational basis. It may require travel of up to 10% or more.