Tech Support Intrusion - L1

Ensure solution driven technical support by using troubleshooting methods such as verifying physical layer issues and resolving username and password problems. Work with customers to identify problems and advise on solutions via phone, email, and chat. Log and keep records of customer queries and update self-help documents for customer use.

Minimum high school diploma or studies in electromechanics, electrical, or electronic engineering. At least 1 year of experience in Technical Support Centers with experience in technical support by telephone, chat, and email. Advanced knowledge of Operating Systems and Databases in Windows, with network knowledge and Cisco modules being a plus.