Practicante Profesional de Operaciones Contact Center - Sede Piura

Lead the strategic and operational relationship with outsourced service providers (Contact Center), ensuring compliance with KPIs and excellence in post-sale service. Supervise and audit the continuous performance of providers, analyzing productivity indicators and designing action plans to control deviations. Automate and optimize operational reports using data analysis tools to improve visibility and control of provider performance.

Recent graduate or bachelor's degree in Administration, Industrial Engineering, or related fields. Advanced knowledge of financial and operational metrics in customer service management. Proficiency in data analysis and automation tools (advanced Excel required; experience with AI, Python, Google Sheets, Power Automate, or AppSheet is highly valued). Intermediate knowledge of Power BI.