Analista de Melhoria Contínua Sênior

Monitor customer experience and satisfaction indicators daily, analyzing results and trends. Investigate causes of fluctuations in indicators and structure hypotheses based on data. Identify process improvement opportunities and translate analyses into strategic recommendations.

Bachelor's degree in Administration, Economics, Marketing, Mathematics, Engineering, Information Technology, Statistics, or related fields. Experience with data analysis and performance indicators. Advanced knowledge of Excel for data handling and analysis.

Offers a hybrid work model with various benefits including medical and dental assistance, flexible hours, and a supportive work environment focused on employee well-being.