Subject Matter Expert

Provide subject matter expertise and escalation support to Implementation Project Managers (IPMs) on complex implementations and customer escalations. Manage and prioritize project and case queues to ensure timely resolution and compliance with SLA commitments. Monitor key performance metrics and identify trends, risks, and improvement opportunities. Collaborate with cross-functional teams to resolve project blockers and improve implementation effectiveness.

Bachelor's degree in Business, Project Management, Operations, Information Technology, or a related field, or equivalent professional experience. 3+ years of experience in project management, implementation operations, or customer success. Strong understanding of project execution and escalation management. Proficiency in Microsoft Office applications and experience with CRM or project tracking tools preferred.

Competitive compensation packages inclusive of base pay, incentives, and overtime. Paid training, discounts for corporate partners, and excellent training support. Paid vacation and sick leave annually, along with health and life insurance plans.