What You'll Do
Set, manage, and meet customer expectations regarding scope, budget, and timeline. Serve as the primary point of contact for customers throughout engagement delivery, providing guidance on solution architecture and deployment strategies. Oversee engagements that lead customers through various stages of their Twilio implementation, including solution design and ongoing adherence to best practices.
What We're Looking For
5+ years of project/program management experience implementing or delivering software solutions, preferably SaaS. Excellent written and verbal communication skills. Proven ability to troubleshoot and resolve technical issues involving software configuration and API integrations.
What We Offer
This is a remote-first position, with the possibility of in-person meetings for team gatherings or customer meetings. Twilio promotes a strong culture of connection and global inclusion.
Additional Information
Experience Level
Senior
Employment Type
permanent
Work Mode
Remote