Business Complaints Officer
WiseCore Responsibilities
Investigate customer complaints and provide timely final responses. Ensure customers receive fair outcomes to their complaints while understanding regulatory obligations. Collaborate with stakeholders and servicing teams to improve internal processes based on customer feedback.
Requirements
Excellent written and verbal English skills. Proficient with Google Workspace and Office suite. Strong attention to detail and ability to work independently. Background in AML, Fraud, Chargebacks, or Quality Assurance is a plus.
Additional Information
Experience Level
Mid-Level
Employment Type
permanent
Work Mode
Remote