Sr Technical Consultant - Oplead and Service Management

Support the Global Operational Lead and Service Manager in maintaining accurate CMDB, ITOM, and Support Concept documentation. Report on ITSM ticket and SLA KPIs, and own lifecycle issues and escalations to improve service quality. Act as SPoI for GE and coordinate L3 transitions for new or changed solutions, ensuring support and stabilization with functional/technical teams.

Degree in IT, Information Systems, or related field; 3–5 years in application operations or L2/L3 technical support. Experience in troubleshooting, fix coordination, testing, deployment, and L3 transitions. Strong knowledge of configuration management, ITSM ticket analysis, and SLA reporting.

Flexible working hours with a hybrid work model, allowing for remote work two days a week. Includes various health and wellness programs, medical and dental assistance, and a profit-sharing policy.