Incident Analyst
CRH Talento en ITOperations, PM & Business SystemsMexico CityMexicoHybridMidFull-TimeMar 27, 2026MXN50,000-60,000 / month
Core Responsibilities
The Incident Analyst supports the rapid response and coordination of critical IT incidents by managing communication, engaging technical teams, and tracking progress to ensure timely service restoration. Key duties involve identifying and logging incidents, facilitating diagnosis and resolution, and maintaining accurate communication between all relevant parties.
Requirements
Candidates must possess a Bachelor’s degree in Information Technology, Computer Science, or a related field, along with 3–5 years of experience in IT operations, incident management, or service management. Fluency in English is required, and experience with enterprise-level incident response processes is preferred.
Key Skills & Technologies
Additional Information
Experience Level
2-5
Job Language
English
Work Mode
Hybrid