Grupo Bancolombia

Analista (Semi Senior) de Operación Asistente Virtual IA

Grupo Bancolombia

What You'll Do

Ensure operational sustainability and excellence in customer experience through internal process management and monitoring of experience indicators. Manage key processes related to billing, budgeting, and technology tools, ensuring alignment with corporate standards. Analyze and transform key process indicators, proposing action plans for improvement.

What We're Looking For

Bachelor's degree in systems engineering, business administration, or related fields. Essential knowledge of Generative Artificial Intelligence concepts, prompt engineering, and virtual assistant functionality. Understanding of incident lifecycle related to AI and knowledge management.

What We Offer

You will receive 14.12 legal salaries and 4.28 guaranteed extralegal salaries annually. Based on performance, you can earn up to 47.37% of variable compensation on your annual salary. The position offers up to 20 days of paid vacation and a fixed-term contract for 12 months.

Additional Information

Experience Level

Mid-Level

Job Language

Spanish

Employment Type

Contract

Work Mode

On-site