Complaint Processing Analyst I

Handle inbound and outbound contacts from patients, caregivers, HCPs, pharmacies, and other customers through phone and additional channels. Collect all required details for product complaints and create and update complaint records in the designated systems. Perform required follow-up call attempts to obtain missing information and provide clear status updates to callers.

Bachelor’s Degree required, preferably in the life sciences, pharmacy, nursing, or other scientific background. Strong verbal and written communication skills with advanced English level (B2+/C1) and local language proficiency. Previous experience in a Contact Center, customer service, healthcare support, pharmacovigilance, or quality complaints environment preferred.

Flexible hybrid work model allowing the convenience of working from home two days a week. Comprehensive medical and dental insurance, additional vacation days, life insurance, and access to an Employee Assistance Program. Includes transportation and meals subsidized.